Terms & Conditions

These terms and conditions apply to all purchase orders submitted to IAYS’s website at www.iamyoursister.com. We recommend you to read these terms and conditions before submitting an order. Terms and conditions may be updated at any time without prior notification.

ORDER AND CONFIRMATION

As soon as your order has been confirmed by us and an order confirmation has been sent from IAYS to the e-mail address you submitted at checkout, a binding purchase agreement is entered. This order confirmation also serves as proof of guarantee for full payment. If an item happens to run out of stock before the status has been correctly updated on the website, IAYS will notify you of this by e-mail. We may then suggest an alternative item or cancel the order in question and refund your purchase.

PRICING AND PAYMENT

The prices on our website constitute the total price (including local VAT) but do not include delivery costs.

Payment is possible in the currencies set out on the website. Payment is currently made in Swedish kronor (SEK) for shipments to Sweden and Euro (€) for shipments outside of Sweden. Payment can be carried out by credit or debit cards, Klarna Invoice, and PayPal.

The applicable payment method will be shown at checkout once items are placed in the shopping cart.

  • Klarna
  • PayPal
  • Credit card; VISA or Mastercard
   
SHIPPING
Orders in Sweden will be delivered within 2-4 days, and orders to Europe delivered with UPS within 5 - 7 business days. Orders outside of Europe will be delivered with UPS with a delivery time of 5-10 business days. In the case of IAYS not being able to deliver within the agreed time, the customer will be informed promptly of the reasons for the delay. Please note, if you choose to use any on-forwarding companies to complete your delivery (including but not limited to having your parcel delivered to a neighbour or left in a safe place), IAYS shall not be held liable for any items that are lost, damaged, or delayed once the order has been delivered to the address as stated on your invoice.
Shipping within Sweden
IAYS offers free shipping on all orders within Sweden. Your order will be sent with PotsNord or DHL to your closest service point. Notification will be sent via e-mail or SMS.
International shipping
International orders are shipped with UPS or DHL Express and are delivered to the address specified at checkout.
  • Shipping within the EU, the UK, the US, Canada, Norway, and Switzerland: Free shipping
  • Shipping to the rest of the world: 25 € (EUR)
For orders outside of the EU, local taxes and duties may apply. Please contact your local customs institution for more information. It is the customer’s responsibility to pay any additional charges for customs clearance. International shipments may be subject to import duties and taxes and IAYS has no control over these charges and cannot predict what they may be. 
Unclaimed shipments
It is your responsibility to collect the package at the delivery point within the time stated on the notice. To cover costs, IAYS charges -300 SEK/30 EUR for any shipped unclaimed orders. If you have ordered an item and changed your mind after having it picked up, you may return the package to us and be refunded for the returned item. You will however cover the return shipping cost.

 

RETURNS
You are welcome to return items for a refund (beginning on the day you receive your item). To be eligible for a return, your item must be unused, unworn and in the same condition that you received it with all hang tags still attached. Please note that the original packaging is counted as part of the product. Be careful when you try on the products at home, some are especially fragile. Any impairments will be deducted from your refund. We reserve the right to refuse a refund if the product shows signs of wear or has been altered from its condition in any way.

 

Refund

Once the return is received back at our warehouse in its original condition and approved for refund, you will receive a confirmation via e-mail. The transfer will be credited to the original purchaser, with the same payment method as was used when placing the order within 7 Business Days. Please note that the cost of the return shipment will be deducted from your refund total per our return policy.

Exchanges

If you would like to exchange the item for a different size or color, please return it by the steps stated in the return form attached to your delivery and place a new order at iamyoursister.com.

Need help

If you have any questions, please don’t hesitate to get in touch with our Customer support at info@studiowms.com

COMPLAINTS IN CERTAIN CASES
If you have received a damaged product or were sent the wrong item, please make your complaint about the goods promptly. A damaged or wrongly sent product must be returned in the same packaging along with a detailed description of the fault. If we are not able to send a new product to you within a reasonable time, you will get a reimbursement of the return freight charge together with the amount you have paid for the damaged or wrongly delivered product. Complaints should be done by sending an email to info@studiowms.com.
Personal Information
When you have registered and made your order, you also accept the fact that we store and use the information within our business so that we can fulfill our commitments to you. Your privacy is important to us and we respect your personal information. We haven’t and will never sell them to third parties. You can choose to be removed from our register at any time. IAYS collects information that you provide us when you sign up for newsletters or confirm a purchase. This information would be your name, address, and contact information. 

Unsubscribe
We use the email you provide us with to send information and updates regarding your order, newsletters, related product information, etc. If you no longer want to receive such messages, you’ll find information on how to unsubscribe at the end of each email.
Use of information
The information we collect from you can be used to: Personalize your experience and meet your personal needs, provide custom ads, improve our website and our customer service and your need for help.
Consent
By using our site, you agree to our privacy policy.
Do we use cookies?
Yes. Our cookies improve access to our site and identify recurring visitors. In addition, our cookies enhance the user experience by tracking and targeting the user’s interests. Our use of cookies is not linked to personally identifiable information on our site.